Thank you for choosing Serenity Cottage for your stay on Kangaroo Island. Your booking payment confirms your acceptance of the following terms and conditions (including our reservations policy and cancellation policy). Feel free to contact us if you have any questions or queries.

Reservations Policy

 

IMPORTANT - Accommodation at this one-bedroom cottage is only suitable for up to two adults traveling without children (aged 0–18 years) and/or pets.

Prices

All prices quoted are in Australian (AUD) dollars and are subject to change without notice due to seasonal and other variations.

Booking Policy

Bookings require payment in full by credit card to secure your reservation.

You can check the calendar for availability and make a secure credit card payment to reserve your dates here.


On receipt of your payment, you will receive email confirmation of your booking details.
We will follow up by email with a Welcome Pack, map and Day Trip Planner including directions to the property and check-in information.

 

Arrival and Departure Times

Check-in anytime after 2pm on the day of arrival.
The property must be vacated by 10am on the day of departure.

 

Minimum Booking Periods

A minimum of two nights per booking.
An extended minimum booking period may apply over weekends, long weekends, school holidays, and selected special events.

 

Linen

The tariff includes linen for all beds booked and paid for.
Bed linen, bath towels, and tea towels are supplied.
Please bring your own beach towels.

Additional Guests

There is a maximum of two adult guests (aged 18 years or over) per booking.
Nightly tariffs are based on 1 or 2 people sharing the Queen Bed in the one-bedroom cottage.

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Babies, toddlers and children

Sorry, the property is not safe for suitable for babies, toddlers or children.
There is plenty of other family-friendly accommodation available at Vivonne Bay. 


Pet Policy

Sorry, pets are not allowed on the property under any circumstances - as the surrounding bush is home to an abundance of native birds and animals.

No Smoking Policy

Strictly no smoking inside the cottage. 
If smoking outside, please ensure all cigarettes are fully extinguished, due to fire risk.

 

Excessive cleaning

A fee may be charged if excessive cleaning is required after your departure.
Please ensure you leave the cottage tidy, and the kitchen and BBQ as you found them.

Damage / Loss

All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, fixtures, and fittings in the accommodation. Fair wear and tear excluded. 
 

Personal Belongings

The owners of Serenity Cottage take no responsibility for the loss or damage of any personal item. Remember to lock the cottage when not occupied. Also, lock your vehicle and remove any valuables. Parking is at your own risk. Thoroughly check the accommodation before departure as any items left behind may not be recovered.​

Water

This property relies solely on rainwater tanks for our water supply.
Please use water sparingly, especially during the summer months.

Bushfire zone

Please be aware that the cottage is located in a bushfire zone.
For your own safety, please follow the advice of the South Australian Country Fire Service (CFS).

www.cfs.sa.gov.au

Cancellation Policy

 

IMPORTANT - We recommend travel insurance to avoid unforeseen circumstances as we have a strict cancellation policy.

CANCELLATION BY GUEST

All guest cancellations must be advised in writing (by email) before any refund can be considered.
 
Request for refund

Please provide at least 30 days notice of your booking cancellation. If the dates we have reserved for you in good faith are rebooked by another guest, we will provide you with a full refund.

Request for credit

Guests that need to cancel due to extenuating circumstances with less than one month's notice may be offered a credit to use at another time within twelve months of the original reservation dates. Rescheduled dates are subject to availability. 

CANCELLATION BY HOST

If the host should need to cancel the booking, guests will be provided with as much notification as possible and a full refund.
If there is less than 30 days until your reservation commences at Serenity Cottage, we will also provide assistance to find alternative accommodation suggestions on Kangaroo Island for your consideration, subject to availability.

Website terms of use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our returns policy and privacy policy govern Serenity Cottage's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Serenity Cottage’ or ‘us’ or 'our' or ‘we’ refers to the owner of the property and website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

  • Prices are quoted in Australian dollars and are subject to change without notice.



Please feel free to contact us if you need clarification about our Reservation Policy, Booking Policy, Cancellation Policy or Website Terms of Use.

We hope you enjoy your stay at Vivonne Bay.