Reservations Policy


Thank you for choosing Serenity Cottage for your stay on Kangaroo Island. Please ensure that you have read and agreed to our standard terms and conditions before confirming your booking. Feel free to contact us if you have any questions or queries.

IMPORTANT - The payment of your deposit confirms your acceptance of the following terms and conditions.


All prices quoted are in Australian (AUD) dollars and are subject to change without notice due to seasonal and other variations.

Booking Policy

  • Payment by credit card
    Online bookings
    require payment in full by credit card to secure your reservation.


  • Payment by bank transfer 
    Please contact us with your booking details.
    A minimum 50% deposit is required to secure your reservation.
    The balance is due 30 days before arrival.

On receipt of your deposit, a confirmation will be forwarded to you stating your arrival/departure times.
On receipt of your final payment, we will provide information regarding keys and directions to the property.


Cancellation Policy

All cancellations must be advised in writing (eg by email) before any refund can be considered.
We recommend travel insurance to avoid any unforseen circumstances.

  • More than 30 days notice
    The deposit will be refunded (less a $40 cancellation fee / per night booked) if notified at least 30 days prior to your scheduled arrival.


  • Less than 30 days notice
    If notified less than 30 days prior to arrival, the deposit will only be refunded (less $40 cancellation fee / per night booked) if/when the accommodation is rebooked.


  • Less than 7 days notice
    Cancellations notified less than 7 days prior to arrival will forfeit the deposit. 

If you need to change the dates of your booking (subject to availability) we will retain all moneys paid and forego the $40 per night cancellation fee, provided the new booking goes ahead. If not, the cancellation fees will apply as per the original booking.

Arrival and Departure Times

The earliest check-in time is 2pm on the day of arrival.
The property must be vacated by 10am on the day of departure.

Minimum Booking Periods

A minimum of two nights per booking.
An extended minimum booking period may apply over weekends, long weekends, school holidays and selected special events.


The tarrif includes linen for all beds booked and paid for.
Bed linen, bath towels and tea towels are supplied.
Please bring your own beach towels


Additional Guests

The number of guests accommodated must not exceed the number stated on the confirmation.
Nightly tarrifs are based on 1 or 2 people sharing the Queen Bed in the one bedroom cottage


Babies, toddlers and children

Sorry, the property is not safe or suitable for babies, toddlers or children. There is plenty of family-friendly accommodation available at Vivonne Bay. 

Pet Policy

Sorry, pets are not allowed on the property under any circumstances - as the surrounding bush is home to an abundance of native birds and animals.

No Smoking Policy

Strictly no smoking inside the cottage. 
If smoking outside, please ensure all cigarettes are fully extinguished, due to fire risk.


Damage / Loss

All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, fixtures and fittings in the accommodation. Fair wear and tear excluded. A fee may be charged if excessive cleaning is required after departure.

Personal Belongings

The owners of Serenity Cottage take no responsibility for the loss or damage of any personal item. Remember to lock the cottage when not occupied. Also lock your vehicle and remove any valuables. Parking is at your own risk. Thoroughly check the accommodation before departure as any items left behind may not be recovered.​


This property relies soley on rain water tanks for our water supply.
Please use water sparingly, especially during the summer months.

Website terms of use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our returns policy and privacy policy govern Serenity Cottage's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Serenity Cottage’ or ‘us’ or 'our' or ‘we’ refers to the owner of the property and website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

  • Prices are quoted in Australian dollars and are subject to change without notice.

Please feel free to contact us if you need clarification about our Reservation Policy, Booking Policy, Cancellation Policy or Website Terms of Use.

We hope you enjoy your stay at Vivonne Bay.